← Funding-Ready GrowthAI-assisted export buyer response
AICommercial project architecture
Commercial outcome
International enquiries receive more consistent first-line support while suitable opportunities reach the right person with useful commercial context.
AI Export Buyer Desk
Use approved product knowledge to support faster multilingual buyer response and qualification.
A human-reviewed AI-assisted system for companies handling repeated international buyer questions, complex product information and inconsistent enquiry routing.
Designed outcomeInternational enquiries receive more consistent first-line support while suitable opportunities reach the right person with useful commercial context.
The initial request
The company wants an AI chatbot or buyer assistant for overseas customers.
The wider commercial issue
Product knowledge, approved wording, exception handling, qualification and human ownership need to be organised before an AI-assisted channel can be reliable.
A strong commercial fit
Designed for an active Hong Kong enterprise with a genuine overseas market objective.
Covered overseas markets where multilingual buyer response supports a genuine expansion objective.
Exporters receiving repeated technical or product questions
Companies with multilingual product and service information
Trading, machinery, engineering and specialist B2B teams
Businesses able to appoint knowledge, risk and sales owners
BUD areas to assess
The commercial project comes first. Programme alignment is reviewed against the final scope.
These categories are orientation only. Applicant eligibility, designated measures, recognised costs, procurement and official assessment determine the actual route.
AI-enabled upgrading
Approved knowledge, assisted response, routing, review and measurable workflow improvement.
Market development
Multilingual buyer support connected to a covered target-market objective.
Promoting sales
Buyer questions, product guidance, qualification and human sales handoff.
Project scope
Strategy, implementation and project records inside one commercial plan.
The final quotation separates professional work, third-party costs, client dependencies, approval points and measures that require programme-specific confirmation.
AI opportunity and risk review
Use cases, non-use cases, target markets, information quality, privacy and human ownership.
Approved knowledge system
Product, service, process, policy and company information organised for reliable retrieval.
Buyer assistant experience
Multilingual question flow, product guidance, enquiry capture and clear AI disclosure.
Human review and escalation
Confidence rules, exceptions, department routing and response ownership.
Lead and measurement layer
Qualification fields, source context, unresolved-question backlog and management views.
Testing and project records
Test cases, acceptance criteria, knowledge approvals and implementation documentation.
Simple cash-flow illustration
Illustrative HK$318,000 commercial project
The example uses the BUD matching structure of up to 25% of recognised expenditure. Programme ceilings, approved measures and ineligible costs can change the final position.
Example project costHK$318,000
Illustrative government shareHK$79,50025% before caps and official assessment
Illustrative enterprise shareHK$238,50075%, plus any ineligible and additional third-party costs
Easy BUD and General BUD have different application ceilings and documentation routes. The current official guide and approved budget always take priority.
Implementation sequence
Commercial decisions, client ownership and project records remain visible from the beginning.
The project can pause, reduce scope or move to a normal commercial route when the applicant, target market, cash plan or official programme fit is not ready.
Use-case review
Confirm the target market, repeated work, risk, expected users and operating objective.
Knowledge and review rules
Prepare the approved source set, ownership and escalation process.
Assistant build
Create the multilingual buyer experience, qualification and human handoff.
Quality testing
Test ambiguous questions, unsupported statements, privacy, language and escalation.
Measured launch
Release with management visibility, unresolved-question review and an improvement backlog.
Project records
A well-managed project is easier for the client to review and document.
- Approved use-case document
- Knowledge source and approval register
- Test and exception records
- Human escalation acceptance
- Lead and measurement configuration
- Final implementation index
Applicant responsibilities
The client remains the applicant, payer and decision owner.
- Provide accurate product, policy and process information
- Appoint knowledge, risk and sales owners
- Approve AI disclosure, privacy and escalation rules
- Maintain project cash flow and procurement records
- Complete all funding declarations accurately
Outside the service scope
Official decisions and additional costs remain separate from the commercial delivery.
theSerkan provides project strategy and delivery. It is not appointed by the Government, Trade and Industry Department or HKPC.
- Autonomous legal, medical, financial or safety-critical decisions
- Guaranteed answer accuracy
- Proprietary foundation-model training unless separately scoped
- Unlimited knowledge, channels, languages or integrations
- Funding application approval or reimbursement
Choose the next step
Prepare the knowledge and ownership before scaling the response.
Start with the Funding Fit Check when applicant, market or project readiness is uncertain.